Penyelesaian Sengketa Pelayanan Publik Oleh Lembaga Ombudsman Republik Indonesia
DOI:
https://doi.org/10.69989/5hj3gm70Keywords:
Pelayanan Publik, OmbudsmanAbstract
Pelayanan publik baik yang diselenggarakan oleh negara, lembaga negara, swasta, maupun perorangan sering sekali terjadi sengketa yang sering disebut mal administrasi. Hal ini membuat masyarakat sebagai konsumen sering mengalami ketidakpuasan bahkan kerugian dari pelayanan publik. Untuk itu diperlukan sanksi tegas bagi penyelenggara pelayanan publik agar tidak menimbulkan pelayanan yang tidak maksimal. Namun kenyataannya sering sekali terjadi mal administrasi dalam pelayanan publik oleh karena itu dibutuhkan Ombudsman yang merupakan lembaga eksternal yang mengawasi pelaksanaan pelayanan publik. Penyelesaian sengketa pelayanan publik oleh Lembaga Ombudsman Republik Indonesia dapat dilakukan dengan cara mediasi, konsiliasi dan ajudikasi khusus.
Downloads
References
Asmara, Galang.2008.Ombudsman Nasional dalam Sistem Pemerintahan Negara Republik Indonesia.Yogyakarta: Laksbang Pressindo.
Kasmir.2006.Manajemen Perbankan.Jakarta: PT.Raja Grafindo Persada.
Masthuri, Budi.2005.Mengenal Ombudsman Indonesia.Jakarta: PT. Pradnya Paramita.
Ratmiko dan Winarsih, Atik Septi.2006.Manajemen Pelayanan.Jakarta: Pustaka Pelajar.
Azhari, Tessa dan Aldri Frinaldi.2019.Pengaruh Pengelolaan Pengaduan terhadap Kepuasan Peserta di PT. TASPEN (Persero) Kantor Cabang Padang. Jurnal Mahasiswa Ilmu Administrasi Publik (JMIAP).1(3): 76-84.
Dahlia dan Aldri Frinaldi.2020.”Inovasi Dukcapil Digi Mobil dalam Meningkatkan Pelayanan Publik pada Dinas Kependudukan dan Pencatatan Sipil Kota Pariaman”.JESS: Journal of Education on Social Science. 4(2): 241-254.
Kadarsih, Setiajeng.2010.Tugas dan Wewenang Ombudsman Republik Indonesia dalam Pelayanan Publik menurut UU No.37 Tahun2008.Jurnal Dinamika Hukum.10(2):175-182.
Maryam, Neneng Siti.2016.Mewujudkan Good Governance melalui Pelayanan Publik.Jurnal Ilmu Politik dan Komunikasi.7(1): 1-18.
Solechan.2018.”Memahami Peran Ombudsman Sebagai Badan Pengawas Penyelenggaraan Pelayanan Publik di Indonesia.”Adminitrative Law & Governance Journal.1(2): 67-89.
Tryanti,Witya dan Aldri Frinaldi.2019.”Efektifitas Implementasi E-Government dalam Pelayanan Kependudukan di Dinas Kependudukan dan Pencatatan Sipil Kota Padang”.Ranah Research: Journal Of Multidisciplinary Reseacrh and Development.1(3):424-435.
Downloads
Published
Issue
Section
License
Copyright (c) 2022 Debora S. Panjaitan, Puryanto Puryanto (Author)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Copyright Notice
An author who publishes in the journal "Jurnal Ilmiah Ekotrans & Erudisi" agrees to the following terms:
Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal
Author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgement of its initial publication in this journal.
Author is permitted and encouraged to post his/her work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work (See The Effect of Open Access).
All materials in this site are protected by the law. It is prohibited to quote a part of or all of this website contents for commercial purposes without the permission or consent of the editors.
If anyone finds one article or more in this journal violate or potentially violate one’s copyrights, please report to us through e-mail of Principle Contact.
Legal-formal aspects of accessing any information and manuscript in this journal website refer to the provision of license Creative Commons Attribution-Share Alike (CC BY-SA). Read more about the Creative Commons Attribution-ShareAlike 4.0 Licence here: https://creativecommons.org/licenses/by-sa/4.0/.
All information available in 'Jurnal Ilmiah Ekotrans & Erudisi' is academic in nature. 'Jurnal Ilmiah Ekotrans & Erudisi' is not responsible for loss due to the abuse of information in the website.
Information
Notice about change in the copyright policy of the journal 'Jurnal Ilmiah Ekotrans & Erudisi' : "From Volume 1, Nomor 1 onwards the copyright of the article published in the journal 'Jurnal Ilmiah Ekotrans & Erudisi' will be retained by the author"
Privacy Statement
The names and email addresses entered in this journal site will be used exclusively for the stated purposes of this journal and will not be made available for any other purpose or to any other party.
How to Cite
