Teacher Satisfaction with Personnel Administration Services at the South Sumatra Provincial Education Office
DOI:
https://doi.org/10.69989/wmd8x117Keywords:
Teacher Satisfaction, Administrative Services, Service AspectsAbstract
One of the activities an organization performs involves providing services to both internal units and external parties. Within an organization or institution, administration serves as a hub for the exchange of goods and services. Teacher satisfaction within the personnel administration process of the South Sumatra Provincial Education Service holds significant importance, as it can yield considerable impacts. The research employs a quantitative descriptive analysis technique with percentages to analyze data, effectively portraying and elucidating the collected data. The data analysis results reveal that teacher satisfaction with personnel administration services indicates a 54.6% overall satisfaction rate across five aspects and 30 service indicators. Among the aspects studied, the highest satisfaction level pertains to reliability, while the lowest satisfaction level belongs to empathy and assurance aspects, albeit remaining within the satisfaction range. This demonstrates that the services delivered by the Manpower Division at the South Sumatra Provincial Education Office are categorized as good, resonating with a notably high level of teacher satisfaction.
Downloads
References
Agiesta, W., Sajidin, A., & Perwito, P. (2021). Pengaruh kualitas pelayanan dan kepuasan pelanggan terhadap loyalitas pelanggan ka lokal Bandung Raya. Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA), 5(2), 1653–1664. https://doi.org/10.31955/mea.v5i2.1323
Candrianto, S. T. (2021). Kepuasan Pelanggan Suatu Pengantar. Literasi Nusantara.
Field, J. M., Fotheringham, D., Subramony, M., Gustafsson, A., Ostrom, A. L., Lemon, K. N., Huang, M.-H., & McColl-Kennedy, J. R. (2021). Service research priorities: designing sustainable service ecosystems. Journal of Service Research, 24(4), 462–479. https://doi.org/10.1177/10946705211031302
Haan, M., & Cardoso, M. (2020). Job changing and internal mobility: Insights into the “declining duo” from Canadian administrative data. Population, Space and Place, 26(5), e2324. https://doi.org/10.1002/psp.2324
Handrian, E., Putera, R. E., Asrinaldi, A., & Zetra, A. (2024). The Negotiation Stage: Decision Process of Public Service Innovation for Community Complaints in Pekanbaru. Jurnal Manajemen Pelayanan Publik, 8(2), 460–473.
Kardina, M., Putera, R. E., & Kusdarini, K. (2022). Kualitas Pelayanan BPJS Kesehatan di RSUD M. Zein Painan Kabupaten Pesisir Selatan. Jurnal Ilmiah Ekotrans & Erudisi, 2(2), 9–16. https://doi.org/10.69989/740wwh68
Marliani, L. (2019). Definisi Administrasi Dalam Berbagai Sudut Pandang. Dinamika: Jurnal Ilmiah Ilmu Administrasi Negara, 5(4), 17–21. https://doi.org/10.25157/dinamika.v5i4.1743
Mulia, R. A. (2019). Influence Of Public Policy, Participation Of Community And Education Level To Public Welfare In Padang Pariaman District. Jurnal EL-RIYASAH, 10(1), 37–56. https://doi.org/10.24014/jel.v10i1.7566
Mulia, R. A., Putri, R. P., & Saputra, N. (2021). Analysis Of The Effect Of Organizational Culture On Performance Of Employees (Case Study Of The Kominfo Office Of Pariaman City). Jurnal Ilmiah Ekotrans & Erudisi, 1(1), 100–108. https://doi.org/10.69989/c26ppm57
Nashar, N. (2020). Kualitas Pelayanan Akan Meningkatkan Kepercayaan Masyarakat. Duta Media Publishing.
Newell, P., Twena, M., & Daley, F. (2021). Scaling behaviour change for a 1.5-degree world: challenges and opportunities. Global Sustainability, 4, e22. https://doi.org/10.1017/sus.2021.23
Saputra, N., & Mulia, R. A. (2020). Kontribusi Kompensasi Dan Motivasi Kerja Terhadap Kepuasan Kerja Pegawai Di Dinas Pendidikan Dan Kebudayaan Kabupaten Agam. Ensiklopedia Sosial Review, 2(1), 20–28. https://doi.org/10.33559/esr.v2i1.440
Saputra, N., & Mulia, R. A. (2021). Influence of Leadership Style, Compensation and Work Climate on Work Motivation. Efisiensi: Kajian Ilmu Administrasi, 18(2), 154–168. https://doi.org/10.21831/efisiensi.v18i2.40338
Sharma, R., Mishra, R., & Mishra, A. (2021). Determinants of satisfaction among social entrepreneurs in e-Government services. International Journal of Information Management, 60, 102386. https://doi.org/10.1016/j.ijinfomgt.2021.102386
Suandi, S. (2019). Analisis Kepuasan Masyarakat terhadap Pelayanan Publik Berdasarkan Indeks Kepuasan Masyarakat di Kantor Kecamatan Belitang Kabupaten OKU Timur. Jurnal Ilmu Administrasi Dan Studi Kebijakan (JIASK), 1(2), 13–22. https://doi.org/10.48093/jiask.v1i2.8
Sugiyono, S. (2017). Metode Penelitian Kuantitatif, Kualitatif dan R&D. CV. Alfabeta.
Vandhika, O., Putera, R. E., & Aromatica, D. (2024). Innovation of Public Services by Population and Civil Service of Pasaman District. Adabi: Journal of Public Administration and Business, 11(1), 14–21. https://doi.org/10.62066/jpab.v11i1.14
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Jusmaryanti Jusmaryanti, Suandi Suandi, Faizal Daud, Edwar Juliartha (Author)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Copyright and Licensing Notice
Authors publishing in Jurnal Ilmiah Ekotrans & Erudisi (JIEE) retain copyright over their original scholarly works and grant the journal the right of first publication. Published articles are distributed under the Creative Commons Attribution-ShareAlike 4.0 International License (CC BY-SA 4.0).
Under this license, users are permitted to copy, redistribute, share, reproduce, translate, adapt, and build upon the licensed material for any lawful purpose, including commercial use, provided that appropriate credit is given to the original author(s), the initial publication in JIEE is acknowledged, a link to the license is provided, and any modifications are indicated. When adapted material is shared, the adaptation must comply with the applicable ShareAlike licensing requirements.
No additional permission from the authors or the journal is required for uses authorized by CC BY-SA 4.0. Users must not impose additional legal restrictions or technological measures that prevent others from exercising the rights granted by the license.
Authors may enter into separate, additional non-exclusive arrangements for the distribution of their published work, including deposit in institutional repositories, scholarly repositories, and academic websites, provided that the original publication in JIEE is appropriately acknowledged and the applicable licensing terms are respected.
Third-party materials that are expressly excluded from the article's Creative Commons license remain subject to their respective copyright and permission requirements. The license does not override applicable privacy, personality, or other rights.
For copyright-related inquiries or reports of possible infringement, please contact the JIEE Editorial Office.
Official License: https://creativecommons.org/licenses/by-sa/4.0/
